To submit samples and ensure the smooth and speedy completion of your project, follow the 6 steps below. Please note that skipping a step will lead to a delay in your project and an increase in turnaround time. 


Obtain a quote

  • Email us your project details i.e. sample number, species, sequencing depth, analysis type etc. 
  • If you are unsure please provide as much information as you can and we will take it from there. 
  • If you are sending samples from overseas please provide detailed information on the sample so that we can assess quarantine status. 

Check that you have enough sample

  • Refer to your quote for the amount, concentration and volume required for the service.
  • Check that your samples meet the sample submission requirements outlined in your quote. 
  • Refer to your quote for specific submission instructions e.g. resuspension buffer, plate layout etc. 
  • Issues with quantity or quality? Please contact us for advice.

Accept our quote

  • Email us a copy of your Purchase Order (PO). PO's should be raised to UNSW (ABN 57 195 873 179). 
  • Paying by credit card? Request an invoice and pay in full before sample submission. 
  • From UNSW? Complete a Confirmation of Budget form and provide your UNSW project code at the time of online submission.
  • Please ensure you ship your samples to us within 30 days of accepting our quote. 

Submit your order online

  • New customer?  Sign up for an account and read our guide to online sample submission.
  • Returning customer? Login to your account to submit your samples.
  • To avoid upload errors download a new copy of the submission form each time you submit.
  • Please ensure that you select the correct submission form for the service you require. 
  • By completing an online submission you are agreeing to our standard service terms

Prepare your samples

  • Ensure you refer to your quote for specific submission instructions. 
  • Label tubes/plates with the unique ID issued during online submission (step 4 above).
  • Plates must also be labelled with the container name e.g. plate 1, 2, 3. 
  • Projects with less than 10 samples can be submitted in 1.5 ml tubes.
  • Do not use screw cap or strip tubes, or seal tubes with parafilm, foil or tape. 
  • Projects with 10 or more samples must be submitted in 96-well PCR plates (clear wells, semi or fully skirted), unless otherwise specified.
  • Make sure that plates are well sealed, read our helpful plate sealing guide.
  • If the project requires multiple runs/plates, randomise your samples.
  • We can accept dried samples, just remember to tell us on the submission form what volume to resuspend them in.

Packing and shipping

  • Our recommended couriers are World Courier and CRYOPDP Couriers
  • Place tubes/plates in a plastic bag and wrap in bubble wrap. 
  • If shipping samples frozen, freeze them fully before packing.
  • If shipping on dry ice use granular dry ice not dry ice blocks and include enough dry ice to last for two days. 
  • Include a printed copy of the electronic submission form with the package.
  • Notify us by email when your samples have been shipped and provide us with an approximate delivery date. 
  • If you are shipping from overseas contact us to obtain a copy of our import permit. A new permit must be requested each time you ship.  


Shipping Address

Ramaciotti Centre for Genomics
Upper Campus Store, Room LG018
E26, Bioscience South
LG018 Loading Dock,
Via Gate 11 Botany Street,
UNSW Sydney NSW 2052

Tel: (02) 9385 1241

Hours: Monday to Friday, 8.00am - 4.00pm

See map

In Person Drop off

Ramaciotti Centre for Genomics
Level 2, Biosciences South Building (E26)
Botany Street
UNSW Sydney, NSW  2052

Tel: (02) 9385 1241

Hours: Monday to Friday, 8.30am - 5.00pm

Please call to check that there will be someone available to accept them.

See map