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Microarray Services | Sample Submission

To submit your project and ensure its smooth and speedy completion, please follow these 5 steps:

1. Check that you have sufficient amount and quality of sample:

Please ensure that your samples meet the general sample requirements listed below, and that you can provide the amount, concentration and volume of nucleic acid required. This can be found on page 2 of your quote. If you are unable to provide the amount or quality of material required please contact us.

  • Samples must be intact and not degraded.
  • Samples must be clean, 260:280 and 260:230 ratios >1.8.
  • Lower 260:230 ratios are acceptable if a column purification method was used.
  • RNA samples must be free of genomic DNA contamination.
  • DNA samples must be free of RNA contamination.

2. Arrange for payment and inform the Centre of your intent to initiate the project: 

  • Email us a copy of your purchase order. We regret that we are unable to initiate projects without a copy of a PO.
  • If you cannot provide a PO pre-payment in full or a service contract is required. Please contact us for further information. 
  • If you would like to pay by credit card, request an invoice from us and provide proof of payment prior to submitting samples. 
  • If you are from UNSW, include your UNSW project code on the electronic submission form.
  • Email the Centre to inform us that you have accepted our quote and intend to submit samples. Advance notification enables us to plan and allocate resources for you project.  

3. Submit your project online:

  • Projects must be lodged in our Laboratory Information System (LIMS) before shipping. The system will issue a unique LIMS ID for each sample submitted. 
  • If you are a returning customer you can log in to our LIMS system here.  Please download a new copy of the submission form from the website. Do not use previousl versions as they may be out of date and will cause errors.
  • New customers are required to sign up for a user ID. Refer to our guide to submitting samples for detailed information on the online submission process. 

4. Prepare your samples for shipping:

  • Projects with <10 samples can be submitted in 1.5 ml microfuge tubes. Do not use screw cap or strip tubes, or seal tubes with parafilm, foil or tape. 
  • Projects with >10 samples must be submitted in 96-well semi or full skirted PCR plates in consecutive columns with no gaps between samples. 
  • For Axiom Genotyping plate submissions the maximum number of samples that can be submitted per plate is 94. Two empty wells positions A12 and E12 are required for controls.
  • All submissions must be clearly labeled with their unique LIMS ID. Tubes must be labelled with individual LIMS IDs and plates with the project LIMS ID and container name. 
  • If one of our technical specialists has advised you of the requirement to batch your samples, ensure that they are randomised and in the correct order for batch processing. 

5. Ship your samples:

  • Our recommended couriers are World Courier and PDP Couriers. 
  • Ensure plates are well sealed. We recommend using a foil seal overlaid with plastic seal to prevent puncture.
  • Wrap plates or tubes in bubble wrap and place in a sealed plastic bag.
  • Use granular dry ice. Do not use dry ice blocks. 
  • For domestic shipping please ensure there enough dry ice to last for two days shipping. 
  • If you are shipping from overseas ensure the courier will top up the dry ice as required and has the documentation for Australian customs e.g. AQIS import permit
  • Include a printed copy of the electronic submission form with the package, this helps identify your samples.
  • Notify us by email when your samples have been shipped and provide us with a delivery date.


Courier Delivery Address
Ramaciotti Centre for Genomics
Upper Campus Store, Room LG018
E26, Bioscience South
LG018 Loading Dock,
Via Gate 11 Botany Street,
UNSW Sydney NSW 2052
Tel: (02) 9385 1241
Hours: Monday to Friday, 8.00am – 4.00pm

In Person Drop off
Ramaciotti Centre for Genomics
Level 2, Biosciences South Building (E26)
Botany Street
UNSW Sydney, NSW  2052
Tel: (02) 9385 1241
Hours: Monday to Friday, 8.30am – 5.00pm
Please check that there will be someone available to accept them by calling (02) 9385 1241.

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