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Microarray Services | Sample Submission

To submit your project and ensure its smooth and speedy completion, please follow these 5 steps:

1. Check that you have sufficient amount and quality of sample:

Please ensure that your samples meet the general sample requirements listed below, and that you can provide the amount, concentration and volume of nucleic acid required. This can be found on page 2 of your quote. If you are unable to provide the amount or quality of material required please contact us.

  • Samples must be intact and not degraded.
  • Samples must be clean, 260:280 and 260:230 ratios >1.8.
  • Lower 260:230 ratios are acceptable if a column purification method was used.
  • RNA samples must be free of genomic DNA contamination.
  • DNA samples must be free of RNA contamination.
  • Samples must be resuspended in nuclease free water and not TE – PacBio submissions excepted. 

2. Arrange for payment: 

  • Send us a copy of your purchase order. We regret that we are unable to initiate projects without a copy of a purchase order.
  • If you would like to pay by credit card, request an invoice from us and provide proof of payment prior to submitting samples. 
  • If you are from UNSW, include your UNSW project code on the electronic submission form. 

3. Submit your project online:

  • Projects must be lodged in our Laboratory Information System (LIMS) before shipping. The system will issue a unique LIMS ID for each sample submitted. 
  • If you are a returning customer you can log in to our LIMS system here.  
  • New customers are required to sign up for a user ID. Refer to our guide to submitting samples for detailed information on the online submission process. 

4. Prepare your samples for shipping:

  • Projects with <24 samples can be submitted in 1.5 ml microfuge tubes.
  • Do not use screw cap or strip tubes, or seal tubes with parafilm, foil or tape. 
  • Projects with >24 samples must be submitted in 96-well PCR plates. 
  • All submissions must be clearly labeled with their unique LIMS ID.
  • Tubes must be labelled with individual LIMS IDs and plates with the project LIMS ID and plate number. 
  • If one of our technical specialist has advised you of the requirement to batch your samples, ensure that they are randomised and in the correct order for batch processing. 

5. Ship your samples:

  • Our recommended couriers are World Courier and PDP Couriers. 
  • Ensure plates are well sealed. We recommend using a foil seal overlaid with plastic seal to prevent puncture.
  • Wrap plates or tubes in bubble wrap and place in a sealed plastic bag.
  • Use granular dry ice. Do not use dry ice blocks. 
  • For domestic shipping please ensure there enough dry ice to last for two days shipping. 
  • If you are shipping from overseas ensure the courier will top up the dry ice as required and has the documentation for Australian customs e.g. AQIS import permit
  • Include a printed copy of the electronic submission form with the package, this helps identify your samples.
  • Notify us by email when your samples have been shipped and provide us with an approximate delivery date.


Courier Delivery Address
Ramaciotti Centre for Genomics
Upper Campus Store, Room LG018
E26, Bioscience South
LG018 Loading Dock,
Via Gate 11 Botany Street,
UNSW Sydney NSW 2052
Tel: (02) 9385 1241
Hours: Monday to Friday, 8.00am – 4.00pm

In Person Drop off
Ramaciotti Centre for Genomics
Level 2, Biosciences South Building (E26)
Botany Street
UNSW Sydney, NSW  2052
Tel: (02) 9385 1241
Hours: Monday to Friday, 8.30am – 5.00pm
Please check that there will be someone available to accept them by calling (02) 9385 1241.

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